TCL Roku TV provides you with the best of two worlds: high-quality pictures and gets unlimited entertainment programs. Then, you can relax enjoying yourself at home by watching all your favorite movies and shows in crisp, clear images.
Unhappily, like other devices, TCL TVs are also prone to some issues that can affect your viewing experience.
One of the most common issues is when your TCL Roku TV has a black screen but the sound is working. Whereas, sometimes the problem is small which you can fix by yourself without the help of a technician.
What to do if TCL Roku TV’s screen is black and sound is still working:
This is mainly because of loose cable connections or a hardware issue affecting your LED lighting.
In such a case, unplug the TV from all cable connections, as well as from power, and then replug it in after 5-10 minutes to resolve the issue.
But, if it is an LED problem, then you need assistance from a technician. Whereas, the above are the most common causes of this error, below is the list of more possible causes.
What creates TCL TV picture problems?
TCL TV pictures with sound working, this can have several causes. They include:
- A hardware issue that affects the screen, for example, LED lighting problems.
- A software problem affecting your smart TV.
- Loose cable connections.
- Outdated firmware.
- HDMI cable issues.
- Corrupted motherboard or TV chip
- Defective screen.
How to fix a black screen on a TCL Roku TV?
Having a black screen on your TV can be frustrating. On the other hand, some of the causes are small and can be solved by simple DIY repair.
One by one follow these solutions till the issue is resolved:
Reboot your TV:
Mostly, Rebooting is a solution that is given most of the time to fix devices, mainly routers, and phones. Also, while you may be skeptical, it can work for your TV as well.
A rebooting will restart all the hardware and software in your device. Thus, any small problem that could be causing the black screen will be fixed, which will allow you to enjoy quality pictures again.
To reboot your TCL Roku TV, you need to unplug it from the power outlet (without powering off), wait for about one minute, then replug it in and power it on. Mostly, this procedure works and fix any minor issues affecting your TV.
Factory reset your TV:
If the reboot didn’t work, the issue can be more serious, for example, corrupted settings on your TV. Then, a factory reset can help fix the issue.
The 2 ways to reset your TV:
- By the settings menu.
- By a hard reset.
Since you cannot handle the menu without pictures showing, the hard reset is the option to follow.
- Visit back panel or side panel of your TV (where HDMI and other connector ports are located).
- Navigate and press the hard reset button (you might need a sharp-pointed object for this).
- Hold the button for 12 seconds then release it (your TV will power off).
- Then, power on the TV and complete the guided setup procedure.
With a factory reset, all settings with network settings, and saved data will be removed. Thus, you will need to set up your Roku account all over again when you are done.
Check the cable connections:
Do you connect the Roku cable box to your TCL TV? A loose cable connection could be the problem.
HDMI cables can be problematic if they are faulty, so make sure that they are not damaged. The loose or damaged cable could also be can cause glitches to your screen, causing the picture problem.
In case the HDMI cable seems to be faulty, choose the iVanky high-speed braided cable. It can stream HD content without lagging and it is braided meaning that there are less chances of damage. The cable is available on amazon.
Update your TV firmware:
TCL Roku TVs come with firmware that requires to be up-to-date for your device to work optimally. Thus, if you are experiencing a black screen with audio, the problem needs to do with out-of-date firmware.
To overcome this problem:
- Visit settings menu on your TV.
- Find the systems update.
- Choose the update option to download and install the latest firmware.
Currently, this option will work only if the black screen doesn’t affect the menu. On the other hand, if the menu is not visible, then you will have to get in touch with TCL customer support. Then, they will guide you on how to troubleshoot and fix the problem.
Your TCL TV has gone black and sound is still working – what can you do? Facing interruption from enjoying your favorite programs can be frustrating.
Luckily, with the above solutions, you can fix most of the problems causing the black screen.
On the other hand, if the problem persists, your next best option is to call customer support. Subsequently, you should take your TV to an authorized TCL repair center for servicing.