Vizio Smart TVs come with award-winning technology and the greatest picture quality in the affordable TV range. These also devices feature SmartCast, which is an operating system that powers or runs them.

You can use a Vizio TV to operate your favourite apps, cast from your phone, and control your watching experience by integrating intelligent technologies like Alexa, Google Home, and Apple Homekit.

But despite being advanced systems, Vizio TVs sometimes fail to work, and you get many errors while using them.

A lot of Vizio TV user complaints revolve around the device screen flickering constantly, SmartCast failing to load, and the TV switching on but not showing pictures.

Luckily, Vizio TVs come with a user manual that you can use to search for a solution to the issue you are facing. On the other hand, in case that isn’t an option, then this guide will come in handy.

Vizio TV troubleshooting guide

Vizio TV Troubleshooting

Here are common problems with Vizio TVs and how to fix them.

1. As you trunks on the TV turns and  right back it gets off

In case, your Vizio TV keeps turning on then off almost rapidly, follow the given below steps:-

  • Initially, click on the menu key on your VIZIO remote.
  • Then, select System.
  • Nextly, switch the Power Mode setting to Eco Mode.

In case, the above does not work:

  • Firstly, click on the menu key on your VIZIO remote.
  • Then, select System
  • Choose CEC.
  • Switch the CEC setting to OFF.

In addition, you need to fix the power socket to the wall outlet carefully. If that does not provide a solution, prefer factory resetting your TV. Follow the steps given below:-

  • First of all, Press the menu key on your VIZIO remote.
  • Then, select the System.
  • Nextly, Choose Reset & Admin
  • After that, choose Reset to Factory Settings.

You will have to set up your TV again. In case,  you do not get a fix, contact Vizio TV support for assistance.

2. Vizio TV screen is flickering

To troubleshoot a flickering Vizio TV screen, remove all connected cables from both the TV and the connecting devices then wait for about 30 seconds before reconnecting them.

otherwise, prefer checking your Advanced Video Settings in the menu and turn the following settings OFF:

  • Ambient Lighting
  • Backlight Control
  • Advanced Adaptive Luma

If the TV still flickers, follow the steps given below:-

  • Turn off the TV.
  • Unplug the power cord from the electric socket.
  • Then, tap and hold the power button on the TV for 30 seconds while still unplugged from the wall.
  • After that, leave the power button.
  • Plug-in again the TV into the electrical socket.
  • Turn the TV back on.

In case, the option does not work, prefer performing a factory reset or contact support.

3. TV shows pictures but no sound

If you are facing a problem with getting no sound with your Vizio TV built-in speakers, try the following steps:-

  • Make sure the volume level of your TV is above zero.
  • Check whether you have muted the TV.
  • Confirm that you have connected and secured the cables connecting your devices to the TV.
  • Unplug and reconnect the cords from the back of the TV and the source device, especially HDMI cables.
  • When reconnecting the cables, make sure they have no damages or cuts.

One more solution is to turn the TV speakers ON.

  • Find and press the Menu button on your VIZIO remote.
  • Then, Use the arrow keys to highlight Audio or Audio settings.
  • Tap on OK.
  • After that, the option next to the TV Speaker setting should be ON. In case, it is OFF, press OK to toggle ON.

If the method above doesn’t work, you should contact a professional.

4. The menu is not working

You can solve this problem in various methods:-

  • Power cycle the TV and try again.
  • Factory reset the Vizio TV.

You will need to use the buttons on the TV to do this step.

  • Tap and hold the Volume Down and Input buttons on the TV.
  • Wait for some time until you receive a message on the TV screen.
  • When the message displays, release the Volume Down button and click the Input button for ten seconds.
  • You will see a different message telling you the memory is clear, and the reset will happen quickly.
  • The TV will boot up.
  • A Welcome screen will come after the procedure ends.

You will need to finish the setup and try accessing the menu.

5. When the TV turns on but doesn’t show pictures

If you are not getting a picture, follow the steps below:-

  • First of all, Press the power button on your remote and wait for a few seconds.
  • Your TV is not turning on. Check the power light on your device. You will notice a white light or LED indicator light that will fade out when the TV powers on. So, if the light is coming on, your TV is also on.
  • Press the menu button on the remote. If the menu opens, your TV is working well. The issue could be with the external devices you have connected to the TV.
  • Make sure your TV is on the right input channel for the device you are trying to use. Click on the Input button on the remote to toggle through the available channels.
  • Ensure that all cable connections are secure.

6. Black screen of death

A failure in one of your Vizio TVs’ power supply boards can create the black screen of death. On the other hand, you can try to troubleshoot the problem as follows:-

  • Check the connections and power: make sure you have connected the power cable snugly.
  • Perform a power cycle of your TV: Follow the steps given in section two above.
  • Perform a flashlight test: Shine a bright flashlight on your TV while standing at least two inches far from the screen. If the image is visible to you, so, the inverter board in the device is faulty. Contact a professional to replace it.
  • Perform sound test: switch the TV on and listen for any sound or play a video that will make a huge noise. If you can hear the sound, your TV hardware requires replacing.

You may have to change the inverter board or power board to solve the problem. Mainly, you should have a professional do it for you.

7. SmartCast won’t load

When the Vizio TV SmartCast is not loading or unavailable, you can try to solve the problem as follows:-

  • Confirm that you have connected your TV to the internet. Also, make sure you have a constant internet connection and that the speed is not zero.
  • Switch your TV to HDMI 1 and wait until your programming loads or you notice a “No Signal” message.
  • When the programming loads or you get the “No Signal” message, press the Menu button on your VIZIO Remote, choose System > Reset & Admin > Soft Power Cycle > Yes.
  • Your TV will restart.
  • You will find the Information Bar.
  • You need to wait till the bar disappears.
  • 30 seconds after, change your TV from HDMI 1 to SmartCast.

In case, SmartCast is not loading after the above steps, reset your Vizio TV. If this doesn’t work, follow the guidelines in this SmartCast fixing guide.

8. Vizio TV won’t connect to Wi-Fi

You can fix the Wi-Fi connection problem on your Vizio TV by following the steps below:-

  • Check that you have a stable internet connection. You can do this by connecting to the internet using another device.
  • Turn DHCP settings to ON: click on the Menu key on the remote > Select Network > Manual Setup > DHCP > Press the arrow button to turn DHCP to ON if the option is OFF.
  • Power-cycle all devices. This includes the router, modem, and Vizio TV.
  • Set your Vizio TV to factory settings again. You will then need to go through the network connection setup again. When doing so, enable WPA-PSK [TKIP].

In case, the TV does not connect to Wi-Fi, prefer using a wired Ethernet connection and try again.

9. TV won’t turn on with remote

The situation when your remote is not working while using it, try the following step:-

  • Remove any barrier from the front of the TV.
  • Enter new batteries.
  • Power cycle the remote > Remove the batteries > Press every button on the device at least once > Re-insert the batteries > Check to determine if the unit is working.
  • Use another Vizio TV remote.

If your remote is working well, prefer power-cycling your Vizio TV:-

  • Disconnect the power cord from the electric outlet.
  • Long press the power button for five seconds.
  • Insert the power cord back in and power on the TV.

Try to use the remote to power the TV.

10. TV won’t stay off

You can try to fix this problem by following the troubleshooting steps below:-

  • Make sure the power button on the remote is not stuck.
  • Turn CEC OFF: click the menu key on the remote > Choose System > Select CEC > Turn the setting OFF.
  • Power-cycle your TV by disconnecting it from the power source – Press and hold the power button on the TV for five seconds and then release it – Plug back in the power cord. At this point, use your remote to turn the TV ON or OFF and see if it works.


Your Vizio TV can stop working from time to time because of various factors. A problem can occur whereby the TV keeps on flickering, it remains on without turning off, or it fails to connect to Wi-Fi.

You can troubleshoot any issues with your Smart TV by performing a factory reset. Moreover, troubleshoot Vizio TV by updating the firmware.

In case, all steps fail, contact customer support for further assistance.